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Expert views and the latest scoops from the world of customer experience

Handling food

Can Coronavirus spread through food?

7th April 2020

Shops, cafés and restaurants across the UK – and the world – have shut their doors in order to combat…

COVID-19: Focus on service, not sales

3rd April 2020

In his statement on coronavirus on March 19th, Boris Johnson proclaimed, “I say to business, stand by your employees, stand…

How Fizz Academy can help your food business in 2020

How Fizz Academy can help your food business in 2020

2nd March 2020

Fizz Training Academy was launched in 2018 to deliver in-house food safety, health & safety, and risk assessment training for…

Natasha’s Law: New Food Labelling Requirements

Natasha’s Law: New Food Labelling Requirements

27th February 2020

When Natasha’s Law comes into effect on 1 October 2021, businesses that sell foods and drinks that are prepacked for…

Who is responsible for food safety?

Who is responsible for food safety?

18th February 2020

The Food Standards Agency is an independent government department for England, Wales, and Northern Ireland that protects public health and…

The WDS team share their favourite demos of 2019

The WDS team share their favourite demos of 2019

4th February 2020

2019 was a busy and exciting year for the team at WDS. We asked two of our brand ambassadors to…

Allergens and beyond - The importance of staff training in the food industry

Allergens and beyond: The importance of staff training in the food industry

27th January 2020

Food safety compliance is an absolute necessity for those working with food in any capacity, whether it be in catering,…

What do you know about these 4 less understood allergens

What do you know about these 4 less understood allergens?

16th January 2020

If you’re an employee, manager, supervisor or owner of a catering business, you undoubtedly know that there are 14 allergens…

Five reasons why you should focus on experiential marketing in 2020

Five reasons why you should focus on experiential marketing in 2020

17th December 2019

Experiential marketing, also called engagement marketing, is a strategy for directly engaging consumers in a brand experience. It allows the…

In-store sampling

Why the run up to Christmas is a great time to stage a super demo

4th December 2019

For many, Christmas is a whirlwind of activity. This is both a blessing and a curse for brands. Yes, consumers…

How to use a product demo to promote your wider brand values

How to use a product demo to promote your wider brand values

19th November 2019

Remember Iceland’s anti-palm-oil advertisement last Christmas? The ad was banned from TV but went on to be viewed over 70…

Understanding food safety and allergens

Understanding food safety and allergens

13th November 2019

In July 2016, Natasha Ednan-Laperouse bought an artichoke, olive and tapenade baguette from Pret a Manger in Terminal 5 of…