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Expert views and the latest scoops from the world of customer experience

Returning to Costco demos - Our Watford trial

Returning to Costco demos: Our Watford trial

18th August 2020

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Safe sampling in the Nordics - How we’re bringing demos back in Costco, Reykjavik

Safe sampling in the Nordics: How we’re bringing demos back in Costco, Reykjavik

21st July 2020

In the UK, live product demonstrations and food sampling have been on hold since lockdown began at the end of…

Meeting WDS’ unique training needs

Meeting WDS’ unique training needs

15th July 2020

Established in 1993, Warehouse Demo Services (WDS) provides every single one of Costco’s UK and Iceland product demonstrations and sampling…

Back to business - Food businesses after lockdown

Back to business – Food businesses after lockdown

6th July 2020

March 2020 will forever be known as the month when everything changed. Coronavirus had revealed itself as a devastating foe…

Why food handlers need Food Safety Level 2 right now

Why food handlers need Food Safety Level 2 right now

6th July 2020

The world we are all slowly returning to is not the same as the one we left. Since March, the…

Fizz Training Academy - Online training vs classroom training

Fizz Training Academy – Online training vs classroom training

29th June 2020

Even before the COVID-19 pandemic, online training was increasingly in popularity with 77% of US companies using online training programmes…

How have Costco vendors navigated lockdown

How have Costco vendors navigated lockdown?

23rd June 2020

With COVID-19 lockdown in place since the end of March, Costco vendors have not only been unable to run their…

Missing our May awards day - here’s why we do it

Missing our May awards day – here’s why we do it

10th June 2020

Every year, we host the WDS Annual Achievement Awards: an occasion that celebrates our incredible teams in both the UK…

Costco demo

The power of demos: Our 2020 favourites

2nd June 2020

Our brilliant staff have stepped up to help Costco to the best of their ability during this challenging crisis, as…

Costco support

How WDS is supporting Costco throughout COVID-19

21st May 2020

At WDS, the core focus of our business is on in-store product demonstrations, working with Costco since the early 1990s…

Jean Lowe, Deputy Demo Service Manager for WDS at Costco in Haydock

What are our brand ambassadors missing most about in-store demos?

7th May 2020

The social distancing measures introduced to combat the spread of Covid-19 have rendered in-store demos impossible. These demos are usually…

How to use online demos to replicate the impact of face-to-face activity

Using online demos to help fill the void left by in-store demos

27th April 2020

The coronavirus outbreak has had a major impact for brands relying on product demos to boost product sales. Indeed, product…