Our Blog

Expert views and the latest scoops, from the world of customer experience.

Amazon moves into sampling

Amazon moves into the sampling sector

21st March 2019
Amazon’s entrance into the sampling sector has been met with no small amount of controversy from the world of customer experience. Many are concerned that the company risks alienating users at a time when data privacy is of paramount importance....
Demonstration success

Demonstration success: what to measure, and how to present it

21st February 2019
If you’re not keeping score, how do you know if you’re winning? Demonstrations aren’t a competition, of course, but performance still matters. You still need to know exactly how your efforts are paying off in real terms. What good are...

Dispatches from the front line: Meeting our brand ambassadors

15th January 2019
Great in-store experiences are all about people. No other marketing tactic puts brands in front of the consumer in such a direct way. And without great front line staff who can engage, amuse, entertain and inspire, an in-store campaign would...
Christmas

The 10 best Christmas experiential marketing campaigns

28th November 2018
Experiential marketing and Christmas go together like mistletoe and wine. With all the merriment and excitement – not to mention the shopping – it’s the perfect time for brands to get creative with how they engage and delight customers. Just...

5 things big retailers can learn about customer experience from indies

15th November 2018
It’s a good time to be an independent retailer. While household names like M&S are struggling to get people through their doors and closing branches, small locally-owned shops are opening at record rates. In 2017, 762 independent stores opened in...

Steal from digital: How to harness viral marketing in the real world

6th November 2018
Retail has never been easy — but these days, it’s harder than ever to stand out. In an interview last month, Marks & Spencer’s chairman Archie Norman noted that unless the company changes and develops, “in decades to come there...

The 4 P’s of experiential marketing: Promotion

30th October 2018
Marketing is all about Ps: the classic product, price, promotion and place that have been around since the 1960s. These four fundamentals are crucial to all marketing strategy and activity. In this blog series we’re looking at each in turn,...

Steal from digital: How conversion rate optimisation (CRO) works in the real world

16th October 2018
If you’ve ever used Netflix, you’ll have noticed that the hero image for movies and series changes on an almost daily basis. One day you’ll see the main actor’s face, the next a key scene from the show. This isn’t...

People power: How do you get the best out of your staff for your experiential marketing campaign?

9th October 2018
When it comes to sales and marketing, as far as consumers are concerned, the people representing your brand are your brand. In experiential marketing, one misjudged moment can easily undo years of hard-won brand equity. Experiential marketing is about associating...

Field and experiential marketing glossary of terms

2nd October 2018
Sometimes – only sometimes – we feel misunderstood. Not in a “mum and dad just don’t get me” kind of way, but in a “what do you actually do?” kind of way. We’ve found that people associate experiential marketing with...

Managing the spaces in-between: What can and can’t be done with in-store campaigns?

25th September 2018
White space, in the world of design and art, is negative space. Space left unfilled. It’s not blank – instead, it’s the canvas for objects of focus to exist and be perceived. The successful use of white space is what...

Fizz nominated for three FMBE Awards!

24th September 2018
Here at Fizz, we’re proud to announce that we’ve been nominated for not one, not two, but three awards in this year’s FMBE Awards. The Field Marketing and Brand Experience Awards celebrate the very best in live marketing experiences, with...