Our Blog

Expert views and the latest scoops, from the world of customer experience.

How to use a product demo to promote your wider brand values

How to use a product demo to promote your wider brand values

19th November 2019
Remember Iceland’s anti-palm-oil advertisement last Christmas? The ad was banned from TV but went on to be viewed over 70 million times online. This is a powerful example of how sharing your brand’s purpose, vision and values with customers helps...
Understanding food safety and allergens

Understanding food safety and allergens

13th November 2019
In July 2016, Natasha Ednan-Laperouse bought an artichoke, olive and tapenade baguette from Pret a Manger in Terminal 5 of Heathrow Airport. Halfway through her flight, Natasha developed a severe allergic reaction to the baguette. Tragically, Natasha died later the...
Product demos: Should brand ambassadors be recruited from your target audience?

Product demos: Should brand ambassadors be recruited from your target audience?

5th November 2019
Even though the product is the focus of any demo, it’s the ability of the brand ambassador to engage with your customers which determines whether the demo will be a success or not.  Sarah Curtis, Recruitment Manager at WDS, explains...
When is the best time to run a super demo?

When is the best time to run a super demo?

5th November 2019
To get the most out of a super demo, you want to run it at the right time. The ‘right time’ can mean several things, though: it may mean the peak season for your product category, it may mean at...
Everything you ever needed to know about Super Demos

Everything you ever needed to know about Super Demos

31st October 2019
Are you looking to raise awareness of a new product or boost sales of a brand already listed by Costco? If so, consider a Super Demo.  Super Demos don’t just differ in size to other demo events, they’re designed to...
Product demo trends - Can you have too much tech

Product demo trends: Can you have too much tech?

22nd October 2019
Product demonstrations have come a long way since the days of someone simply handing out samples or extolling the benefits of a product. Now, you can expect to see everything from augmented reality and online gaming to digital replicas of...
How to measure your super demo success

How to measure your super demo success

14th October 2019
You’ve been planning your super demo for months. You’ve picked the best time for your demo, you’ve found the right people to run it, and you’ve worked closely with Costco to ensure that it comes off well. But… what does...
Product demos - a golden opportunity to collect customer feedback

Product demos: a golden opportunity to collect customer feedback

8th October 2019
How often do you get to ask your customers face-to-face what they think about your brand? This kind of direct interaction seldom happens. That’s why a product demonstration is a golden opportunity to: With such an opportunity, it’s important to...
How to run a super demo: working in line with Costco

How to run a super demo: working in line with Costco

7th October 2019
Costco has high customer service standards, and commits to providing customers with positive and memorable experiences of its warehouses. It follows that Costco expects vendors to stage quality demos: third parties can’t let the side down. So what exactly does...
How we train and prep staff for a super demo

How we train and prep staff for a super demo

30th September 2019
When it comes to training for a super demo, there are a wealth of options available; which one is best comes down to what you need. Our objective is to make sure that the demo team can represent the brand...

How we run a super demo

26th September 2019
A super demo, as we’re sure you already know, is an enormously powerful branding tool. A week or two of enhanced activity on the shop floor brings products and brands to life, and has a massive impact on the bottom...
Daniel Steele Product Sampling

What’s it like to be a member of the WDS sales team?

23rd September 2019
With almost thirty years of experience to our name, we’re well known for bringing food and drink brands to life with our bespoke sampling sessions.  While we know how to put together a great sampling session, WDS is more than...