Our Blog

Expert views and the latest scoops, from the world of customer experience.

How to run a super demo: working in line with Costco

How to run a super demo: working in line with Costco

7th October 2019
Costco has high customer service standards, and commits to providing customers with positive and memorable experiences of its warehouses. It follows that Costco expects vendors to stage quality demos: third parties can’t let the side down. So what exactly does...
How we train and prep staff for a super demo

How we train and prep staff for a super demo

30th September 2019
When it comes to training for a super demo, there are a wealth of options available; which one is best comes down to what you need. Our objective is to make sure that the demo team can represent the brand...

How we run a super demo

26th September 2019
A super demo, as we’re sure you already know, is an enormously powerful branding tool. A week or two of enhanced activity on the shop floor brings products and brands to life, and has a massive impact on the bottom...
Daniel Steele Product Sampling

What’s it like to be a member of the WDS sales team?

23rd September 2019
With almost thirty years of experience to our name, we’re well known for bringing food and drink brands to life with our bespoke sampling sessions.  While we know how to put together a great sampling session, WDS is more than...
Cranes Cider product sampling

Raising the profile of Cranes Drinks

23rd September 2019
British cider, gin and liqueur brand Cranes Drinks has rapidly established a reputation for the quality of their products and range of all-natural, original flavours. Founded by identical twin brothers Daniel and Ben Ritsema in 2012, Cranes Drinks have been...
Costco and WDS

Who are WDS and what is their relationship with Costco…?

11th September 2019
We often get asked by our vendors about the fundamentals of WDS – what do we stand for, where do we come from and what can we offer them? Many assume WDS is simply the sampling and demo arm of...

Our top three super demos – and why they did so well

9th September 2019
What makes a super demo… super? The difference between a super demo and the other kinds of demo we run is more than just size. A super demo is a high-impact, high-profile event that runs for a week or more,...
Talking tech with Taz, our resident gadget specialist

Talking tech with Taz, our resident gadget specialist

4th September 2019
We’re a dab hand when it comes to demoing food and drink products. But that’s not all.  In fact, we have sales consultants who specialise in all kinds of other products, from electronic appliances to clothing and footwear. Meet Taz...
Brand consistency with style - Our in-store special event for TIGI and VIZ A VIZ

Brand consistency with style – Our in-store special event for TIGI and VIZ A VIZ

8th August 2019
Women’s clothing brands TIGI and VIZ A VIZ were looking to reach new audiences through a series of special events in Costco warehouses.  As clothing brands, they needed a partner who could help to create a stylish, eye-catching stand and...
Fizz Academy, one year on

Fizz Academy, one year on

31st July 2019
Fizz Academy is a year old! And while your baby’s first birthday is always a cause for celebration, in business it’s the time to look back, reflect and review. Why did we put the programme into play in the first...
What is the long-term impact of in-store demos

What is the long-term impact of product sampling and demos?

27th June 2019
In-store marketing activities are like Transformers: there’s more to them than meets the eye. Sampling and demo activity is effective at changing customer buying behaviour in the moment. We know people are 25-30% more likely to pick up and purchase...

5 big mistakes brands make with in-store sampling

11th June 2019
It’s no secret that in-store sampling is a great way to get your product in front of customers. In fact, our brand ambassadors have almost 20 million in-store interactions with Costco members per year. But sampling isn’t as simple as...