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Expert views and the latest scoops, from the world of customer experience.

Gosh! Foods sampling case study

Gosh! Food Falafel & Pakora sampling

13th December 2023
The challenge As a key brand in the growing plant-based sector, Gosh! was keen to establish its brand identity and awareness with Costco members and drive sales. Key was explaining the product USPs of being 100% natural, plant based and...
Gordon Ramsay Lookalike

Shicken vegan lookalike chicken Indian ready meals

22nd March 2022
The challenge Consumers are making more and more of their buying decisions based on the impact these are having on their health, the planet and animal welfare. As a result, the demand for plant-based vegan products is growing. As a...
K's Wors Costco Roadshow

K’s Wors ‘Sunshine & Spice’ Costco Food Roadshow

9th February 2022
The challenge As a premium product, made using premium ingredients, K’s Wors wanted to overcome consumer hesitancy for the price-point. In addition, the brand was keen to understand members’ appetite for its three other flavours not currently stocked in Costco....