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Expert views and the latest scoops, from the world of customer experience.

Gordon Ramsay Lookalike

Shicken vegan lookalike chicken Indian ready meals

22nd March 2022
The challenge Consumers are making more and more of their buying decisions based on the impact these are having on their health, the planet and animal welfare. As a result, the demand for plant-based vegan products is growing. As a...
K's Wors Costco Roadshow

K’s Wors ‘Sunshine & Spice’ Costco Food Roadshow

9th February 2022
The challenge As a premium product, made using premium ingredients, K’s Wors wanted to overcome consumer hesitancy for the price-point. In addition, the brand was keen to understand members’ appetite for its three other flavours not currently stocked in Costco....