Our Blog

Expert views and the latest scoops, from the world of customer experience.

5 things big retailers can learn about customer experience from indies

15th November 2018
It’s a good time to be an independent retailer. While household names like M&S are struggling to get people through their doors and closing branches, small locally-owned shops are opening at record rates. In 2017, 762 independent stores opened in...

Steal from digital: How to harness viral marketing in the real world

6th November 2018
Retail has never been easy — but these days, it’s harder than ever to stand out. In an interview last month, Marks & Spencer’s chairman Archie Norman noted that unless the company changes and develops, “in decades to come there...

The 4 P’s of experiential marketing: Promotion

30th October 2018
Marketing is all about Ps: the classic product, price, promotion and place that have been around since the 1960s. These four fundamentals are crucial to all marketing strategy and activity. In this blog series we’re looking at each in turn,...

Steal from digital: How conversion rate optimisation (CRO) works in the real world

16th October 2018
If you’ve ever used Netflix, you’ll have noticed that the hero image for movies and series changes on an almost daily basis. One day you’ll see the main actor’s face, the next a key scene from the show. This isn’t...

People power: How do you get the best out of your staff for your experiential marketing campaign?

9th October 2018
When it comes to sales and marketing, as far as consumers are concerned, the people representing your brand are your brand. In experiential marketing, one misjudged moment can easily undo years of hard-won brand equity. Experiential marketing is about associating...

Field and experiential marketing glossary of terms

2nd October 2018
Sometimes – only sometimes – we feel misunderstood. Not in a “mum and dad just don’t get me” kind of way, but in a “what do you actually do?” kind of way. We’ve found that people associate experiential marketing with...

Managing the spaces in-between: What can and can’t be done with in-store campaigns?

25th September 2018
White space, in the world of design and art, is negative space. Space left unfilled. It’s not blank – instead, it’s the canvas for objects of focus to exist and be perceived. The successful use of white space is what...

Fizz nominated for three FMBE Awards!

24th September 2018
Here at Fizz, we’re proud to announce that we’ve been nominated for not one, not two, but three awards in this year’s FMBE Awards. The Field Marketing and Brand Experience Awards celebrate the very best in live marketing experiences, with...

Millennials are the world’s most powerful consumers: Now, what do they want?

18th September 2018
The world’s two billion millennials have come of age. They are no longer merely the largest demographic in the world – they are also the largest consumer group. Morgan Stanley refers to them as “the most important age range for...

The four Ps of experiential marketing: Place

11th September 2018
The four Ps of marketing – product, price, promotion and place – have been the core tenets of the marketing mix since they were first proposed by E. Jerome McCarthy in his 1960 book, Basic Marketing: A Managerial Approach. Why...

Segmentation and personalisation in experiential marketing: Can you be all things to all people?

4th September 2018
Right now, companies can discover demographic data and buying habits, and pitch a product before customers even think about buying it. Despite this, only 7% of organisations make personalisation their top priority. To compound the problem further, research by Infosys...

Experiential marketing: Breaking the habits of a lifetime

29th August 2018
We’re all creatures of habit. We frequent fewer than 25 places in our day to day lives, and form close relationships with five people. We walk around the supermarket and put exactly the same things in our trolleys, week in...