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Expert views and the latest scoops, from the world of customer experience.

A successful first foray into product demos for Hotel Chocolat

A successful first foray into product demos for Hotel Chocolat

4th November 2020
It’s an interesting time for food and drink brands looking to make their first foray into the world of Costco demos. Not only did COVID-19 mean that we had several demo-free months during 2020, it’s also leading up to what...
The WDS team share their favourite demos of 2019

The WDS team share their favourite demos of 2019

4th February 2020
2019 was a busy and exciting year for the team at WDS. We asked two of our brand ambassadors to share their favourite demos from 2019 and to tell us how they reflect changes in trends in consumer behaviour, and...
How to use a product demo to promote your wider brand values

How to use a product demo to promote your wider brand values

19th November 2019
Remember Iceland’s anti-palm-oil advertisement last Christmas? The ad was banned from TV but went on to be viewed over 70 million times online. This is a powerful example of how sharing your brand’s purpose, vision and values with customers helps...
Product demos: Should brand ambassadors be recruited from your target audience?

Product demos: Should brand ambassadors be recruited from your target audience?

5th November 2019
Even though the product is the focus of any demo, it’s the ability of the brand ambassador to engage with your customers which determines whether the demo will be a success or not.  Sarah Curtis, Recruitment Manager at WDS, explains...
Product demo trends - Can you have too much tech

Product demo trends: Can you have too much tech?

22nd October 2019
Product demonstrations have come a long way since the days of someone simply handing out samples or extolling the benefits of a product. Now, you can expect to see everything from augmented reality and online gaming to digital replicas of...
Product demos - a golden opportunity to collect customer feedback

Product demos: a golden opportunity to collect customer feedback

8th October 2019
How often do you get to ask your customers face-to-face what they think about your brand? This kind of direct interaction seldom happens. That’s why a product demonstration is a golden opportunity to: With such an opportunity, it’s important to...