Our Blog

Expert views and the latest scoops, from the world of customer experience.

A Beginners Guide To In-Store Sampling

24th January 2024
When you have a business producing food or drinks, the proof is in the tasting. If you can find a way to get potential customers to taste your products, you will find your sales start climbing. But how do you...
How to use online demos to replicate the impact of face-to-face activity

Using online demos to help fill the void left by in-store demos

27th April 2020
The coronavirus outbreak has had a major impact for brands relying on product demos to boost product sales. Indeed, product demonstrations have been called off for now due to the pandemic, leaving brands of all shapes and sizes without a...
What is the long-term impact of in-store demos

What is the long-term impact of product sampling and demos?

27th June 2019
In-store marketing activities are like Transformers: there’s more to them than meets the eye. Sampling and demo activity is effective at changing customer buying behaviour in the moment. We know people are 25-30% more likely to pick up and purchase...

Managing the spaces in-between: What can and can’t be done with in-store campaigns?

25th September 2018
White space, in the world of design and art, is negative space. Space left unfilled. It’s not blank – instead, it’s the canvas for objects of focus to exist and be perceived. The successful use of white space is what...

The four Ps of experiential marketing: Place

11th September 2018
The four Ps of marketing – product, price, promotion and place – have been the core tenets of the marketing mix since they were first proposed by E. Jerome McCarthy in his 1960 book, Basic Marketing: A Managerial Approach. Why...

Experiential marketing: Breaking the habits of a lifetime

29th August 2018
We’re all creatures of habit. We frequent fewer than 25 places in our day to day lives, and form close relationships with five people. We walk around the supermarket and put exactly the same things in our trolleys, week in...

Iceland is cool: Is your in-store marketing?

23rd August 2018
Iceland is cool. Really, really cool. As trends among British 18-30s shift away from hard partying and toward mini-breaks, new experiences and Instagram opportunities, Iceland’s become a more popular tourist destination than the Bahamas, Brazil and China. US travellers have...

Instore experiences for challenger brands

26th April 2018
Introduction In recent years there has been an explosion in the variety and number of smaller, challenger brands launched into the UK retail sector. Everything from craft beers, niche health products and artisan snacks can now be purchased in retailers...

Creating award winning in-store beauty experiences

15th February 2018
At Fizz, we like to think we know a thing or two about working with health and beauty brands to create in-store beauty experiences. Over the past three decades we’ve represented some of the industry’s best loved brands inside high...

Seasonal gifting and the experience

2nd February 2018
With Valentine’s Day just around the corner, we begin what is known at Fizz Towers as the “gifting season”. Representing a series of key dates through the retail calendar, each presents brands and retailers with opportunities to engage shoppers and...

What does 2018 have in-store?

12th January 2018
As we begin another busy year, what better time to pause and consider the 2018 trends for the retail sector. More importantly, how are the 2018 trends likely to impact and inform the in-store customer experience? Customer service becomes customer...