Our Blog

Expert views and the latest scoops, from the world of customer experience.

Back to business - Food businesses after lockdown

Back to business – Food businesses after lockdown

6th July 2020
March 2020 will forever be known as the month when everything changed. Coronavirus had revealed itself as a devastating foe that tore through the UK like a monsoon, devastating businesses and tearing thousands of our loved ones away from us...
Why food handlers need Food Safety Level 2 right now

Why food handlers need Food Safety Level 2 right now

6th July 2020
The world we are all slowly returning to is not the same as the one we left. Since March, the COVID-19 pandemic has shaped everything from the way we work and communicate with one another to the way we look...
Handling food

Can Coronavirus spread through food?

7th April 2020
Shops, cafés and restaurants across the UK – and the world – have shut their doors in order to combat the spread of coronavirus. However, this does not mean that we should worry about the virus spreading via food.   Covid-19...
Who is responsible for food safety?

Who is responsible for food safety?

18th February 2020
The Food Standards Agency is an independent government department for England, Wales, and Northern Ireland that protects public health and consumers in the food industry. The FSA says that, as a food business, you must ensure you have food safety...
Understanding food safety and allergens

Understanding food safety and allergens

13th November 2019
In July 2016, Natasha Ednan-Laperouse bought an artichoke, olive and tapenade baguette from Pret a Manger in Terminal 5 of Heathrow Airport. Halfway through her flight, Natasha developed a severe allergic reaction to the baguette. Tragically, Natasha died later the...