Our Blog

Expert views and the latest scoops, from the world of customer experience.

A Beginners Guide To In-Store Sampling

24th January 2024
When you have a business producing food or drinks, the proof is in the tasting. If you can find a way to get potential customers to taste your products, you will find your sales start climbing. But how do you...

Field and experiential marketing glossary of terms

2nd October 2018
Sometimes – only sometimes – we feel misunderstood. Not in a “mum and dad just don’t get me” kind of way, but in a “what do you actually do?” kind of way. We’ve found that people associate experiential marketing with...

Experiential and Field Marketing: A strategy checklist

7th August 2018
Whether they’re trying cheese as they walk round a supermarket or having a full-on brand experience in a shopping centre, the customer sees and experiences the end result of serious planning and consultation. Field marketing can often be an afterthought for...

A brief history of experiential and field marketing

4th July 2018
Experiential and field marketing mean different things to different people. Real world activations, brand experiences, in-store and on-site installations, not to mention omni-channel, hybrid spaces and more. For us, it’s simply the place where customers meet the brands in person....

Seasonal gifting and the experience

2nd February 2018
With Valentine’s Day just around the corner, we begin what is known at Fizz Towers as the “gifting season”. Representing a series of key dates through the retail calendar, each presents brands and retailers with opportunities to engage shoppers and...

What does 2018 have in-store?

12th January 2018
As we begin another busy year, what better time to pause and consider the 2018 trends for the retail sector. More importantly, how are the 2018 trends likely to impact and inform the in-store customer experience? Customer service becomes customer...