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Expert views and the latest scoops from the world of customer experience

Returning to Costco demos - Our Watford trial

Returning to Costco demos: Our Watford trial

18th August 2020

For Costco members and vendors alike, product demos are a huge part of the shopping experience. And they’ve certainly been…

Back to business - Food businesses after lockdown

Back to business – Food businesses after lockdown

6th July 2020

March 2020 will forever be known as the month when everything changed. Coronavirus had revealed itself as a devastating foe…