Our Blog

Expert views and the latest scoops, from the world of customer experience.

Natasha’s Law: New Food Labelling Requirements

Natasha’s Law: New Food Labelling Requirements

27th February 2020
When Natasha’s Law comes into effect on 1 October 2021, businesses that sell foods and drinks that are prepacked for direct sale (PPDS) will need to make some changes to the way they label and communicate ingredients and allergens. If...
Who is responsible for food safety?

Who is responsible for food safety?

18th February 2020
The Food Standards Agency is an independent government department for England, Wales, and Northern Ireland that protects public health and consumers in the food industry. The FSA says that, as a food business, you must ensure you have food safety...
Allergens and beyond - The importance of staff training in the food industry

Allergens and beyond: The importance of staff training in the food industry

27th January 2020
Food safety compliance is an absolute necessity for those working with food in any capacity, whether it be in catering, the restaurant trade or behind the scenes. If food-handling staff are not properly trained, oversights can be made that might...
What do you know about these 4 less understood allergens

What do you know about these 4 less understood allergens?

16th January 2020
If you’re an employee, manager, supervisor or owner of a catering business, you undoubtedly know that there are 14 allergens responsible for the majority of allergic reactions. The 14 most common allergens When we run training courses, webinars, and coach...
Understanding food safety and allergens

Understanding food safety and allergens

13th November 2019
In July 2016, Natasha Ednan-Laperouse bought an artichoke, olive and tapenade baguette from Pret a Manger in Terminal 5 of Heathrow Airport. Halfway through her flight, Natasha developed a severe allergic reaction to the baguette. Tragically, Natasha died later the...