Our Blog

Expert views and the latest scoops, from the world of customer experience.

Fizz Training Academy - Online training vs classroom training

Fizz Training Academy – Online training vs classroom training

29th June 2020
Even before the COVID-19 pandemic, online training was increasingly in popularity with 77% of US companies using online training programmes in 2017. Closer to home, meanwhile, Sadiq Khan recently pledged £9 million to the online training sector as a means...
How have Costco vendors navigated lockdown

How have Costco vendors navigated lockdown?

23rd June 2020
With COVID-19 lockdown in place since the end of March, Costco vendors have not only been unable to run their usual in-store demos but have had the vast majority of their marketing and business activities disrupted. It’s been a tough...
Missing our May awards day - here’s why we do it

Missing our May awards day – here’s why we do it

10th June 2020
Every year, we host the WDS Annual Achievement Awards: an occasion that celebrates our incredible teams in both the UK and Iceland. Sadly, as a result of COVID-19, this year’s awards – which would have been our sixth annual awards...
Costco demo

The power of demos: Our 2020 favourites

2nd June 2020
Our brilliant staff have stepped up to help Costco to the best of their ability during this challenging crisis, as online orders soar while in-store demos are unfortunately rendered impossible. We can genuinely say our brand ambassadors love their work....
Costco support

How WDS is supporting Costco throughout COVID-19

21st May 2020
At WDS, the core focus of our business is on in-store product demonstrations, working with Costco since the early 1990s when they opened their very first UK warehouse. But with the onslaught of COVID-19 and subsequent UK lockdown, this work...
How Fizz Academy can help your food business in 2020

How Fizz Academy can help your food business in 2020

2nd March 2020
Fizz Training Academy was launched in 2018 to deliver in-house food safety, health & safety, and risk assessment training for its sister company, Fizz Experience. The academy doors were opened to external clients in January 2019 when it became clear...
Natasha’s Law: New Food Labelling Requirements

Natasha’s Law: New Food Labelling Requirements

27th February 2020
When Natasha’s Law comes into effect on 1 October 2021, businesses that sell foods and drinks that are prepacked for direct sale (PPDS) will need to make some changes to the way they label and communicate ingredients and allergens. If...
Who is responsible for food safety?

Who is responsible for food safety?

18th February 2020
The Food Standards Agency is an independent government department for England, Wales, and Northern Ireland that protects public health and consumers in the food industry. The FSA says that, as a food business, you must ensure you have food safety...
The WDS team share their favourite demos of 2019

The WDS team share their favourite demos of 2019

4th February 2020
2019 was a busy and exciting year for the team at WDS. We asked two of our brand ambassadors to share their favourite demos from 2019 and to tell us how they reflect changes in trends in consumer behaviour, and...
Allergens and beyond - The importance of staff training in the food industry

Allergens and beyond: The importance of staff training in the food industry

27th January 2020
Food safety compliance is an absolute necessity for those working with food in any capacity, whether it be in catering, the restaurant trade or behind the scenes. If food-handling staff are not properly trained, oversights can be made that might...
What do you know about these 4 less understood allergens

What do you know about these 4 less understood allergens?

16th January 2020
If you’re an employee, manager, supervisor or owner of a catering business, you undoubtedly know that there are 14 allergens responsible for the majority of allergic reactions. The 14 most common allergens When we run training courses, webinars, and coach...
Five reasons why you should focus on experiential marketing in 2020

Five reasons why you should focus on experiential marketing in 2020

17th December 2019
Experiential marketing, also called engagement marketing, is a strategy for directly engaging consumers in a brand experience. It allows the consumer to be part of a campaign and form a relationship with the business. It’s well documented that consumers who...