Our Blog

Expert views and the latest scoops, from the world of customer experience.

Has Veganuary Affected Retailers?

24th January 2024
It’s that time of year again! Yes, we know that every month seems to have a theme now, but Veganuary is one we can really get behind. Because like it or not, this trend is here to stay. Veganism as...

A Beginners Guide To In-Store Sampling

24th January 2024
When you have a business producing food or drinks, the proof is in the tasting. If you can find a way to get potential customers to taste your products, you will find your sales start climbing. But how do you...

WDS insights: Demo frequency & scheduling

26th October 2023
Aspire’s multipack of natural energy drinks launched in Costco back in 2017. At this time, it was imperative that Aspire Drinks grow its brand awareness amongst Costco members. Aspire Drinks also wanted to deliver a long-term view of increasing sales...

5 FMBE industry awards for Fizz & WDS!

1st December 2022
2022 has certainly turned out to be the year for awards. We started back in January with a hatrick of gongs at the (Covid delayed) 2021 Field Marketing and Brand Experience Awards (FMBE), and a little over two weeks ago...

Talking to our WDS team in Reykjavik

1st November 2022
Last month we had the pleasure of catching up with Sumit Sharma Funyal, our deputy demo service manager in Reykjavik, Iceland.  Similar to many of the WDS team in Reykjavik, Sumit moved to Iceland with his family to start a...

Triple win at industry awards for Fizz & WDS!

4th February 2022
2022 has started well! Following a very difficult 18 months due to the challenges of the pandemic, we have launched into 2022 by celebrating a hat-trick of gongs by winning Gold, Silver and Bronze at the annual Field Marketing and...
Pros and cons of different demo services

Which type of demo is right for your product? The pros and cons of different types of demo

4th January 2021
When done correctly, few sales and marketing tactics are more powerful than a product demonstration. You can wax lyrical about a product’s features and USPs, or you can simply let people see and experience it for themselves. However, there’s an...
A successful first foray into product demos for Hotel Chocolat

A successful first foray into product demos for Hotel Chocolat

4th November 2020
It’s an interesting time for food and drink brands looking to make their first foray into the world of Costco demos. Not only did COVID-19 mean that we had several demo-free months during 2020, it’s also leading up to what...
Planning Costco’s 2020 festive demos

Planning Costco’s 2020 festive demos

20th October 2020
Every year, without fail, we see incredible results from product demos at Christmas time. It’s a time of year when consumer spending is high, and when brands are looking for exciting ways to cut through the marketing noise. Getting their...
Returning to Costco demos - Our Watford trial

Returning to Costco demos: Our Watford trial

18th August 2020
For Costco members and vendors alike, product demos are a huge part of the shopping experience. And they’ve certainly been missed during recent months.  However, we’ve got some good news. Demos have started to return – albeit with some significant...
Safe sampling in the Nordics - How we’re bringing demos back in Costco, Reykjavik

Safe sampling in the Nordics: How we’re bringing demos back in Costco, Reykjavik

21st July 2020
In the UK, live product demonstrations and food sampling have been on hold since lockdown began at the end of March. Now, as lockdown eases, retailers like Costco are all set to start offering samples and demos once again. So,...
Meeting WDS’ unique training needs

Meeting WDS’ unique training needs

15th July 2020
Established in 1993, Warehouse Demo Services (WDS) provides every single one of Costco’s UK and Iceland product demonstrations and sampling campaigns – over 75,000 per year, across 30 different locations. With the majority of their campaigns centred around food and...