Our Blog

Expert views and the latest scoops, from the world of customer experience.

From One-Off Sampling to an Always-On Approach

20th January 2026
Hello and welcome to part 2! In part 1 we talked about the traditional approach to in-store sampling and some of the drawbacks of the way it’s been done in the past. Today we’re going to go one step further...

Are You Using The Right Approach to Sampling?

14th January 2026
In-store sampling has always held a special place in the marketing mix. There’s something fundamentally powerful about letting shoppers try a product for themselves. It cuts through hesitation, builds trust quickly, and turns abstract claims you make about your products...

Christmas Ads 2025 – Who Did It Better?

11th December 2025
It’s turned into an annual tradition that all of the big supermarkets, food and drinks brands have an unspoken competition to see who produces the best Christmas advert. What started as John Lewis trying to bring us to tears with...

We’ve Been Shortlisted – Again!

4th December 2025
We’ve always said the Field Marketing & Brand Experience (FMBE) Awards are one of the biggest highlights of our year. And we really mean it! They’re the moment the whole industry comes together to celebrate brilliant ideas, great execution, and...

Jumping on the Bandwagon – How to Make the Most of Customer Momentum

13th November 2025
We’ve all done it. Spotted a long queue outside a café and thought, “Ooo, that place must be good.” Or reached for a product in the supermarket simply because we’ve seen lots of other people buying it. That’s the bandwagon...
Team celebrate at FMBE

The FMBE Awards: Where Great Brand Experiences Shine

30th October 2025
At Fizz, we’re all about creating brilliant brand experiences — the kind that make people stop, smile and engage. So, when there’s an award ceremony that celebrates exactly that, you can bet we’re front and centre! The Field Marketing &...

You’re Already Using The Compromise Effect, You Just Don’t Know It

15th October 2025
Have you ever noticed that, if you’re faced with 3 options, you’re most attracted to the middle one? It’s most common in shops – you’ll get 3 versions of a product, one high priced, one low, and one in the...

How to Maximise Footfall for New Store Openings

19th September 2025
When you’re opening a new retail shop, first impressions really are everything. Those first few days, from opening and onward, set the tone for your store’s reputation, customer base and ultimate, long-term success.  One of the most important factors during...
Special-Event_dialogue

How to Choose the Right Products for an In-Store Demo

11th September 2025
Brands often ask us what the best products are for in-store demonstrations, and how to choose the right things to put on a stand. Sometimes the answer is simple – if your campaign revolves around a certain flavour profile, scent...

The 6 Human Needs (And What They Mean for Your Brand)

20th August 2025
Brands like to think they sell products. In reality, they sell feelings, stories, and solutions to deep-seated human needs. Psychologist Tony Robbins famously identified six core human needs that drive decision-making. Understand these, and you’ll understand not only why customers...
product sampling

The Reciprocity Principle – Why Giving First Creates Loyal Customers

14th August 2025
In the world of psychology and marketing, few ideas are as powerful—or as simple—as the reciprocity principle. At its core, this principle is based on a universal human instinct: when someone gives us something, we feel compelled to give something...
product sampling

The 10 Consumer Behaviour Models (And Why They Matter for Your Brand)

23rd July 2025
Understanding how people shop isn’t guesswork – it’s psychology. Whether someone’s buying a new TV or a bag or crisps, there’s always a decision-making process happening in the background, often completely unconsciously. And for brands looking to win hearts (and...