Our Blog

Expert views and the latest scoops, from the world of customer experience.

How to Maximise Footfall for New Store Openings

19th September 2025
When you’re opening a new retail shop, first impressions really are everything. Those first few days, from opening and onward, set the tone for your store’s reputation, customer base and ultimate, long-term success.  One of the most important factors during...
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How to Choose the Right Products for an In-Store Demo

11th September 2025
Brands often ask us what the best products are for in-store demonstrations, and how to choose the right things to put on a stand. Sometimes the answer is simple – if your campaign revolves around a certain flavour profile, scent...

The 6 Human Needs (And What They Mean for Your Brand)

20th August 2025
Brands like to think they sell products. In reality, they sell feelings, stories, and solutions to deep-seated human needs. Psychologist Tony Robbins famously identified six core human needs that drive decision-making. Understand these, and you’ll understand not only why customers...
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The Reciprocity Principle – Why Giving First Creates Loyal Customers

14th August 2025
In the world of psychology and marketing, few ideas are as powerful—or as simple—as the reciprocity principle. At its core, this principle is based on a universal human instinct: when someone gives us something, we feel compelled to give something...
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The 10 Consumer Behaviour Models (And Why They Matter for Your Brand)

23rd July 2025
Understanding how people shop isn’t guesswork – it’s psychology. Whether someone’s buying a new TV or a bag or crisps, there’s always a decision-making process happening in the background, often completely unconsciously. And for brands looking to win hearts (and...

Understanding Impulse Buying: What You Can Learn From IKEA

14th July 2025
We’ve all been there—walking into a store with a short list and walking out with a basket full of “extras.” That’s the power of impulse buying, and it’s a critical piece of the puzzle for brands looking to grow in-store...
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FREE GUIDE: The Small Business Guide to In-Store Sampling

1st July 2025
In-store sampling and demos have been used by brands for a long time, for good reason. It’s a powerful marketing strategy that can deliver exceptional results for businesses of any size – however, this methodology really comes in to its...
WDS Single Demo

The Mere Exposure Effect

27th June 2025
Ever wondered why you can still remember that TV jingle from when you were a child? (We’re looking at you Toys’R’Us). Or why that logo you’ve seen but never paid attention to much before suddenly shines out from the shelf...
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Weak Ties – Why Casual Interactions Matter

20th June 2025
It’s no secret now that relationships are what successful businesses are built on. Creating those strong relationships with customers is now a priority for most brands, which is why experiential marketing is seeing such a surge in popularity. Experiential marketing...
Champagne Lanson

The Difficulties of Alcohol Marketing

18th June 2025
If your company produces alcohol products, then sampling might not be a thing you’ve thought of before. Many brands are afraid of trying it, largely because of the legal and logistical hoops that need to be jumped through. While it’s...
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Anchoring Your Brand in Your Customer’s Minds

14th May 2025
In a world where customers are bombarded with choices at every turn, making your brand stand out isn’t just about flashy ads or clever slogans. The secret to creating a lasting connection with your customers lies in something a bit...

Seasonal Branding on Uniforms – Is It Worth It?

1st May 2025
Creating a memorable brand experience is something most companies strive for. It’s the key to driving engagement and boosting sales, as well as building customer loyalty that can last for years. For businesses that rely on sampling campaigns – whether...