Privacy Policy

At Fizz Experience we respect the privacy of our clients and visitors to our website and comply with the principles of the Data Protection Act 1998. This policy explains how and why we collect personal information about clients and visitors to our website, how we use it and what controls you have.

We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently – the date at the end of this policy will indicate when the policy was last updated.

1. WHO ARE WE?

We are Fizz Experience Limited (also t/a Warehouse Demo Services) and we supply experiential marketing and brand experience services to our clients. We are a registered company (no. 2031289) and our VAT registration number is GB 413 9978 19. Our registered office address is: The Atrium, Curtis Road, Dorking, Surrey RH4 1XA, United Kingdom. We are registered to as a ‘data controller’ within the UK Information Commissioner’s Office.

2. LEGITIMATE INTERESTS

Under the General Data Protection Regulation (GDPR) starting May 25th 2018, there are a number of lawful basis that businesses may use to process your personal information. One of these is called ‘legitimate interests’. This means we can process your personal information if we have a genuine and legitimate reason and we are not harming your rights or interests by doing so.

Our legitimate interests

In order to provide you with our services, Fizz Experience Ltd may request and/or record information about you. This means that we use your information for business interests of communicating with our clients, previous clients and prospects in order to retain and grow existing client accounts as well as attract and attain new client accounts.

3. HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect information about you when you register with us, place an order for services, subscribe to email newsletters or request marketing information (such as white papers, research documents and commentary articles). We will also collect information when you complete customer surveys, provide feedback and participate in competitions. Website usage information (including but not limited to browser type, IP address, geographical location, length of visit, page views and referral source) is also collected using cookies.

4. WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect your name and email address, business name and contact details and business type (such as industry sector).

5. HOW DO WE USE THE INFORMATION WE COLLECT ABOUT YOU?

Your personal information is used to allow us to provide you with company updates and other business related content such as; best practice guides, case study material, industry trends, research findings and other content that we believe to be of interest and benefit to you and your business activity. We will normally provide this electronically using your email contact details. We will also use this information to notify you of changes to our services and seek your views and comments on the services we provide.

We use your information collected from our website to personalise your repeat visits to our website.

6. WHO HAS ACCESS TO YOUR INFORMATION?

We do not sell, rent or give your information to third parties outside of Fizz Experience Limited.

7. DISCLOSING PERSONAL INFORMATION

We may disclose your information to any of our employees, insurers, professional advisors, suppliers or sub-contractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to a prospective purchaser of any business or asset that we are (or are contemplating) selling; and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

8. INTERNATIONAL DATA TRANSFERS

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

9. RETAINING PERSONAL INFORMATION

Personal information that we process for any purpose shall not be kept for any longer than is necessary for the purpose(s). We will retain documents (including electronic documents) containing personal data to the extent we are required to do so by law.

10. SECURITY OF PERSONAL DATA

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

11. YOUR RIGHT TO OPT OUT

We would like to send you information about our services and other communications that we believe would be of interest to you using our legitimate interests. However, you have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please email us at: fizz@fizzexperience.co.uk with the subject “Please remove me from your marketing database”.

All our email communications also include an ‘unsubscribe’ facility to quickly and easily allow you to opt-out of marketing communications.

12. ACCESSING AND UPDATING YOUR INFORMATION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us at: fizz@fizzexperience.co.uk or write to us at: Fizz Experience Limited, The Atrium, Curtis Road, Dorking, Surrey RH4 1XA.

We also want to make sure that the personal information we hold is accurate and up to date. You can ask us to correct or remove information you think is inaccurate using the same contact methods above.

13. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

14. HOW TO CONTACT US

Please contact us if you have any questions or concerns about our privacy policy and the information we hold about you. This can be done by:

  • Email: fizz@fizzexperience.co.uk
  • Tel: 01306 644630
  • or write to us at: Fizz Experience, The Atrium, Curtis Road, Dorking, Surrey RH4 1XA

This privacy policy was last updated on 18th April 2018.